FREQUENTLY ASKED QUESTIONS
About us
A. General Questions
1. Is this site secure to use?
Yes. Checkout is hosted securely by Shopify and supports the payment methods shown at checkout. We do not store your full card details on our site.
2. How quickly do you respond to email queries?
We answer all email within one business days.
3. Where are you based?
Our main operations are carried in European Union accomponied by our Support Centre in Lithuania and Manufacturers and Warehouses in East Asia.
4. Why are you so cheap?
We cut out all the middle men and deliver the products directly to consumers from our manufacturers which allows us to offer extremely low prices.
Before You Place an Order
A. Sizing
1. Where can I find the sizing table in centimetres?
You can find sizing tables in centimetres in our sizing page here: Sizing Page or in every product's description.
2. Will I receive a two sizes larger item?
No. We will send the size that you have ordered. If you usually wear European medium size, select medium (M) size and you will receive a medium size.
B. Payments
1. What type of payments do you accept?
We accept PayPal and credit/debit cards (Visa, Mastercard, American Express, Discover).
2. I want to pay with my credit card, but I get redirected to PayPal page?
We use PayPal to process all our payments. In the PayPal page on the right you can select from two options: "Pay with my PayPal account" or "Pay with my credit or debit card"
C. Shipping
1. What is the shipping price?
We offer free standard shipping on all orders to the destinations listed in our shipping policy.
2. Do you deliver to my country?
We currently ship to the countries listed in our shipping policy. If your country is not listed at checkout, contact us before placing an order.
3. How long will it take to get my order?
Processing and transit times vary by destination and carrier. Review the shipping policy for the current shipping details before checkout.
4. Do I need to pay any customs?
Customs duties, import taxes, or local fees may be charged by your destination country and are the customer's responsibility. We cannot mark orders as gifts or lower-value shipments.
After You Place an Order
A. Order Status
1. What does it mean: order status "Unfulfilled"?
Your order is being processed and the order's tracking number is pending. We usually fulfil the orders and send our customers the tracking number when the order's tracking number is submitted to the Postal System, which takes 5-7 days after the order is already shipped.
2. What does it mean: order status "Fulfilled"?
That means your order is being shipped.
3. It's been too long, where is my order?
Please check your order's tracking for more information. If the problem remains please email us: support@dresslikemommy.com
B. Order Tracking
1. How do I track my order?
We provide the order's tracking code 5-7 days after you place an order. You can track your order here: Track Your Order
2. My tracking code says “pending” or “no information available at the moment”.
Sometimes the first tracking results appear 5-10 business days after you receive the order's tracking number. If the problem remains for more than 10 business days, please contact us: support@dresslikemommy.com
3. My tracking code says “expired”
Please contact us: support@dresslikemommy.com and we will quickly solve this issue.
4. How do I stay updated about my order tracking?
We use After Ship tracking system to track our customers orders, so whenever the tracking information is updated, you should receive an email.
B. I want to change or cancel my order
1. I ordered something, but I want to cancel
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@dresslikemommy.com with your order number as the subject.
2. I ordered something, but want to change the item color or size.
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@dresslikemommy.com with your new color or size option.
3. I ordered something, but want to change the delivery address
You must contact us within 1 business day of placing the order to arrange an order change. You can do this by emailing support@dresslikemommy.com with your new delivery address.
After You Receive an Order
A. I want to change or return my order
1. My order arrived, but the items were two sizes larger
Note that all sizes in our shop are displayed in EU and US measurement units. While the actual garment size (written on the product) is usually two times bigger. Our manufacturers are located in East Asia and we automatically send the Asian size equivalent of European/US size. That means if you order Medium (M – EU/US) we will send you Extra Large (XL) Asian equivalent.
2. My order arrived, but I received the wrong items
Please contact us at support@dresslikemommy.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).
3. My order arrived and I want to change the size/color
Please contact us at support@dresslikemommy.com and provide your order number. Approved exchanges follow the current refund policy, including item-condition requirements and return-shipping responsibility.
4. My order arrived, but I want to return it.
Please contact us at support@dresslikemommy.com and provide your order number. Review the refund policy for eligibility, return shipping, and refund timing before sending anything back.