1. Returns

Eligibility for Returns

• Timeframe: Returns are accepted within 30 days of the purchase date.
• Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Packaging: Original packaging must be intact and all original contents included.

Non-Eligible Returns

• Items that are damaged, used, altered, or missing parts.
• Returns without the original ordering information inside the package.

Return Shipping

• Responsibility: Buyers are responsible for all return shipping costs.
• Recommendation: Use a secure or trackable shipping method and retain your proof of postage.

Refunds

• Full Refunds: Issued for items returned in original condition and packaging.
• Partial Refunds: May be deducted if items are returned damaged, used, or incomplete to cover any loss in value.
• Processing Time: Refunds are typically processed within 4-6 weeks of receiving the returned package. Often, refunds are processed more quickly.
• Verification: Refunds are not issued until we receive the returned items or valid proof of shipment (e.g., scanned receipt with date, time, and tracking number).

2. Order Cancellation

Cancellation Policy

• Eligibility: Orders can be canceled within 12 business hours of payment.
• Procedure: To cancel an order, please contact us immediately at info@dresslikemommy.com within the specified timeframe.
• Post-Shipment: Once the order has been packaged and shipped, cancellation is no longer possible.

3. How to Return or Exchange an Item

Return Process for Unsuitable or Unwanted Items

1. Contact Us: Email info@dresslikemommy.com to initiate your return within 30 days of purchase.
2. Prepare the Package: Re-pack the item in its original packaging, ensuring all labels and tags are attached.
3. Ship the Item: Send the package to the provided return address using a secure or trackable shipping method. We recommend using the local Post Office to minimize costs. Retain your proof of postage.
4. Confirmation: Once we receive your return, we will process your refund or exchange and notify you via email.

Exchange Policy

• Eligible Exchanges: Only sizes and colors of the same item can be exchanged.
• Different Models: To exchange for a different model, please return the original item and place a new order for the desired product.

4. Returning Faulty Items

If you receive a faulty item, please follow these steps:

1. Contact Support: Email info@dresslikemommy.com with the following information:
   • Order number
   • Your name and address
   • Details of the product (quantity, SKU)
   • Description of the issue
2. Attach Evidence: Include a clear photo of the faulty item in your email.
3. Return Instructions: Our support team will provide you with instructions on how to return the faulty item for a refund or replacement.

5. Additional Information

• Processing Includes: The refund period accounts for transit time, return processing, and refund processing.
• Contact Us: For any questions or assistance with returns and cancellations, please reach out to us at info@dresslikemommy.com.

6. Non-Returnable Items

• Personalized or customized products
• Intimate apparel
• Gift cards

7. Customer Rights

If you are a resident of the European Union, you have the right to return your purchase within 14 days without giving any reason. For more information, please contact our support team.