Returns & Exchanges

We want your whole family to love their matching outfits. If something isn't right, here is exactly how returns, exchanges and refunds work, so there are no surprises.

• 30 daysfrom delivery to request a return
• 7 daysideally, to report a damaged, defective or wrong item
• 5–10 business daysto refund after your return is approved

Start with a quick email

1. Email info@dresslikemommy.com with your order number, the item(s), and the reason. Photos help us solve things faster.
2. We usually reply within 1 business day with your options and, if a return is needed, a return authorization and the correct return address.
3. Pack the item(s) unworn, with tags, and ship them with a tracked service. Send us the tracking number.
4. After the return arrives and passes inspection, we refund your original payment method.

What can be returned

Items can be returned within 30 days of delivery when they are:

• Unworn, unwashed and in original condition
• Returned with all original tags attached and in their original packaging
• Free of stains, pet hair, perfume, deodorant or other signs of use

Not returnable

• Swimwear and intimates once the hygiene liner or seal has been removed or worn
• Items marked "Final Sale"
• Gift cards
• Items requested for return more than 30 days after delivery

These exclusions do not apply to items that are damaged, defective or not as described.

Damaged, defective or wrong item

If something arrives damaged, defective, or different from what you ordered, please tell us as soon as possible, ideally within 7 days of delivery, with your order number and clear photos of the item, the label or size tag, and the packaging. Once we confirm the issue, you can choose a replacement or a refund for the affected item. In most of these cases you do not need to send anything back. Reports after 7 days are still reviewed where the law gives you longer rights.

Exchanges

Need a different size or color? Email us with your order number. We can usually send the new size as a new order, and refund the original item once your return is approved. That way your family's outfits arrive together as soon as possible.

Return shipping costs

• If we made a mistake, or the item is damaged or defective, we cover the cost.
• For all other returns (for example, change of mind or a different size), return shipping is paid by the customer. We recommend a tracked service: we can't refund parcels that are lost on their way back to us without tracking.
• Because our products ship from our fulfillment partners, return postage can sometimes cost more than the item itself. When that happens, we may offer you a partial refund or store credit and let you keep the item instead. The choice is always yours.

Refunds

• Refunds go to your original payment method within 5–10 business days after approval. Your bank may need another 2–5 business days to show it.
• Standard shipping is included in our prices, so there is no separate shipping charge to refund. Paid express upgrades are refunded only when we made an error or where the law requires it.
• Items returned used, washed, damaged, or without tags may be refused, sent back to you, or receive a partial refund, where the law allows.
• Still waiting after 10 business days? Check with your bank or card issuer first, then email us and we'll investigate.

Cancellations

Email us as soon as possible, ideally within 24 hours of ordering. If your order hasn't entered fulfillment, we'll cancel it and refund you in full. Once an order has entered fulfillment it can't be cancelled; you can return it after delivery under this policy.

Please talk to us before opening a dispute

Almost every problem can be fixed faster by email than through a bank or PayPal dispute, which can take weeks. If you open a dispute or chargeback, we will share your order details, tracking and our messages with the payment provider so it can review the case.

Your legal rights

This policy does not limit any rights you have under the consumer laws of your country. For example, customers in the EU and UK have a right to cancel online purchases within 14 days of receiving them, without the tag and packaging conditions above (see our Refund Policy). Australian customers keep their guarantees under the Australian Consumer Law. Where local law gives you more protection, the law applies.

Last updated: September 27, 2026. This page summarizes our Refund Policy.